FAQ

1. What size should I choose?

We recommend choosing your usual size for a regular fit.
If you prefer a more relaxed fit or plan to wear thicker layers underneath, we suggest sizing up.

For the best fit, please check the size chart on each product page before placing your order.

2. Are the jackets true to size?

Most of our jackets are designed to fit true to size.
However, fit may vary slightly depending on the style, fabric, and design.

Please refer to the product size chart for accurate measurements.

3. Are your jackets waterproof?

Some of our jackets are water-resistant or waterproof, depending on the specific product.

Please check the product description for details such as:

  • Waterproof
  • Water-resistant
  • Windproof
  • Breathable
  • Lightweight

Water-resistant jackets can handle light rain, while waterproof styles are better suited for heavier outdoor conditions.

4. Are the jackets suitable for cold weather?

Yes, many of our jackets are designed for everyday cold-weather wear, commuting, outdoor activities, and travel.

For colder conditions, we recommend choosing insulated or fleece-lined styles.
For mild weather, lightweight windbreakers or softshell jackets are a better option.

5. Can I wear these jackets for outdoor activities?

Yes. Our jackets are designed for multiple scenarios, including:

  • Daily commuting
  • Hiking
  • Camping
  • Travel
  • Outdoor work
  • Casual streetwear
  • Windy or rainy weather

Please check each product page to see the recommended use for that specific jacket.

6. How do I wash my jacket?

We recommend following the care label inside the jacket.

General care instructions:

  • Machine wash cold
  • Wash with similar colors
  • Do not bleach
  • Do not dry clean unless stated
  • Hang dry or tumble dry low
  • Avoid high-temperature ironing

For waterproof or technical jackets, avoid fabric softener, as it may affect the water-resistant coating.

7. Will the jacket shrink after washing?

Most jackets are made with fabrics designed to reduce shrinking.
To keep the original fit, please wash in cold water and avoid high heat drying.

8. Do your jackets have inside pockets?

Some styles include inside pockets, while others may only have exterior pockets.

Please check the product images and description for pocket details before ordering.

9. Do you offer plus sizes?

Selected styles may be available in larger sizes.
Please check the size options on the product page.

If your preferred size is not available, it may be restocked in the future.

10. How long does shipping take?

Shipping time depends on your location and the selected shipping method.

Estimated delivery time:

  • Standard Shipping: 7–15 business days
  • Processing Time: 1–3 business days

Delivery times may vary during holidays, peak seasons, or due to customs delays.

11. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

You can use the tracking number to check your delivery status on our tracking page.

12. Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

If your order has not been processed or shipped, we will try our best to help you change or cancel it.

Once the order has been shipped, we may not be able to make changes.

13. What is your return policy?

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unworn
  • Unwashed
  • In original condition
  • With original tags and packaging

Items that show signs of wear, washing, damage, or odor may not be accepted.

14. Can I exchange for another size?

Yes, size exchanges are available if the item is eligible and the requested size is in stock.

Please contact our customer support team with your order number and the size you would like to exchange for.

15. What should I do if I received the wrong item or a damaged item?

Please contact us within 7 days of receiving your order.

Include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief description of the issue

We will review your case and provide a suitable solution.

16. Do you ship internationally?

Yes, we ship to selected countries and regions.

Available shipping destinations will be shown at checkout.
If your country is not listed, shipping may not currently be available.

17. Will I need to pay customs duties or taxes?

Customs duties, import taxes, or local fees may apply depending on your country or region.

These fees are charged by your local customs authority and are not included in the product price or shipping fee unless stated otherwise.

18. What payment methods do you accept?

We accept major payment methods, including:

  • Credit cards
  • Debit cards
  • PayPal
  • Other available payment options shown at checkout

All payments are processed securely.

19. Is my payment information secure?

Yes. We use secure payment processing and encrypted checkout technology to protect your personal and payment information.

We do not store your full credit card details.

20. How can I contact customer service?

You can contact us through our Contact Us page or email us directly.

Please include your order number if you are asking about an existing order.
Our support team will reply as soon as possible.