Return Policy

At NORTHRIDGE, we want you to feel confident when shopping with us. If your jacket does not fit as expected or you are not fully satisfied with your purchase, we are here to help.

30-Day Return Policy

We accept returns within 30 days after your order is delivered.

To be eligible for a return, the item must be:

Unworn
Unwashed
Unused
In original condition
With original tags and packaging included

Items that show signs of wear, washing, stains, damage, odor, or alteration may not be accepted for return.

Size Exchanges

We understand that finding the right fit is important, especially for jackets.

If your item does not fit properly, you may request a size exchange within 30 days of delivery. Exchanges are available only when the requested size is in stock.

Before placing your order, we recommend checking our Size Guide carefully to choose the best fit.

Non-Returnable Items

The following items cannot be returned:

Items that have been worn, washed, damaged, stained, or altered
Items without original tags or packaging
Final sale or clearance items
Returns requested after 30 days of delivery
Items returned without contacting us first

How to Start a Return

To start a return, please contact our customer support team first.

Please include the following information:

Order number
Email address used for the order
Item you would like to return
Reason for the return
Photos, if the item arrived damaged, defective, or incorrect

After we review your request, we will provide return instructions.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping Cost

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Original shipping fees are non-refundable unless the return is caused by our mistake.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide clear photos of:

The product
The damaged or defective area
The package and shipping label

Once we verify the issue, we will help arrange a replacement, exchange, or refund depending on the situation.

Refund Processing

After we receive and inspect your returned item, we will notify you by email.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

If your order has not been processed or shipped, we will do our best to cancel it.

Once an order has been shipped, it cannot be canceled. You may request a return after receiving the item.

Contact Us

For any return, exchange, or refund questions, please contact us.

Email: support@yourdomain.com

We usually respond within 24–48 business hours.